Dell Refuses Blame for Optiplex Problem

Dell is my choice of computer brand. Most of the company I worked with are into Dell. After sales support (hardware, software, drivers, technical) are one thing that I like about it.

We use dell optiplex, I was surprised when a read a news that this line of product has motherboard defects...

Dell on Thursday flatly denied that it shipped faulty computers back in 2003 and 2004, and again said that any problems its customers experienced with Dell OptiPlex desktops were due to an industry-wide problem with capacitors produced by Nichicon. "Dell did not knowingly ship faulty motherboards, and we worked directly with customers in situations where the issue occurred," Dell spokesman Lionel Menchaca wrote in a blog post. The issue stems from a 2007 lawsuit filed by Advanced Internet Technologies (AIT), which accused Dell of knowingly shipping faulty desktops and then reneging on a promise to provide extended warranty coverage. Though the case is more than three years old, it made headlines this week after documents in the case were unsealed and The New York Times picked up the story. Dell on Wednesday dismissed the issue as "old news" and said that the problem originated with a capacitor manufacturer, not with Dell.

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