Microsoft software satisfaction rating hits record high

But high ratings can't solve slumping sales


Computerworld - Americans are more enamored than ever with Microsoft's software, according to a national customer satisfaction survey released today.

Microsoft scored a record 79 points in the newest poll conducted by American Customer Satisfaction Index (ACSI), a consumer survey started by the University of Michigan.

The three-point increase over 2009's results -- representing a 7% gain -- put Microsoft's rating at its highest level since ACSI began quizzing Americans about the quality of computer software in 2006.

And it shows that Microsoft's put the Vista debacle behind it, said David VanAmburg, the ACSI's director.

"Microsoft's continued improvement over the last three years suggests that we're out of the Vista phenomenon," said VanAmburg, referring to the hammering Microsoft took after it launched Vista in early 2007 with nearly-instant bad reviews.

MIcrosoft's ACSI rating has improved each of the last three years after dipping as low as 69 in 2008, the second year of Vista's general availability.

Read full story...